Prescient powered by 15Rock

Know before

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Welcome to Prescient

Discover how we help Verizon predict and prevent customer churn 90-120 days in advance

Prescient powered by 15Rock

Know before

Stop reacting to churn. Start preventing it. Know before they leave.

90-120 day early warning
85%+ prediction accuracy
3x save rate improvement

Predict 90-120 Days Earlier

While competitors react to churn signals, we predict customer departures 3-4 months in advance

More time for meaningful interventions that actually work

Understand the "Why" Behind Behavior

Goes beyond what customers do to understand why they do it

Personalized retention strategies that address root causes

3x Higher Save Rate

Targeted interventions based on individual customer psychology

Save more customers with fewer resources

Prevent False Alarms

Contextual understanding eliminates 70% of false positives

Focus resources on genuinely at-risk customers

See the Difference: Real Customer Example

Traditional Analytics Says:

“Sarah Chen - 8 Year Customer”

Green lights across the board

  • Pays on time
  • Stable usage
  • No complaints

Action: No intervention needed

Result: Customer leaves in 2 months

Our System Reveals:

“Sarah Chen - 8 Year Customer”

Hidden risk pattern detected

  • Shifted from "we" to "I" in conversations
  • Support interactions becoming shorter
  • Prefers chat over phone recently
  • Pattern matches family plan dissolution

Action: Proactive family plan restructuring offer

Result: Customer retained with adjusted plan

Ready to See Your Customers?

Explore the live dashboard with real customer insights and predictions

View Customer Dashboard